I have damaged my doll what can I do ?

Please contact us via our contact form, we will find out together the best solution to your problem.

What clothes size should I buy ?

On each doll page, you will find the body measurements and the shoes size as well.

Which clothes can she wear ?

  • Avoid clothes too tight.
  • Use quality clothes
  • Cheap clothes could fade on the silicone, especially dark colors, so proceed with caution.
  • We recommend you to wash several times new clothes before putting them on your doll.

How to store my doll ?

When you are not using your doll:

  • Remove all her clothes to avoid color to fade onto the skin
  • Put all her limbs straight
  • Let her lie on a dry and not too hot place

How to clean my doll ?

Just use warm water and soap.

I would like to buy a doll without orifices, is that possible ?

Absolutely, just let us know when you place your order, via the order notes.

Is the package discreet ?

The package is 100% discreet. It is a plain yet reinforced cardboard, without anything written outside. From the outside, it looks like a regular package. No one will be able to tell that there is a sex doll inside.

How long do I need to wait after I placed my order ?

From the moment you place you pay your order to the moment you receive your doll, it takes on average 2 weeks. X-PRESS dolls are usually shipped in 48h.

Do you offer multiple installments for payment ?

Unfortunately, no.

I would like a customized color for the skin, is that possible ?

Please contact us before you place your order and first explain us what you would like.

Can I have piercings on my doll ?

Yes, you can put piercing by yourself, or ask us to do it. Price will depend on the kind of piercings. Please specify it during your order in the order notes.

Is it possible to add some special details to my doll ?

This is possible only with the X-TREME dolls. Feel free to contact us to see what we could do.

How can I pay my doll ?

We provide 2 secure methods of payment:

  • Bank wire
  • PayPal / Credit Card (VISA / MasterCard / American Express / JCB / Discover)

If you choose to pay by credit card or paypal, the name of our company (Netixy) will appear. Rest assured that there will not be any mention of sex dolls. Your purchase will be 100% discreet.

I would like to visit your factory, is it possible ?

Absolutely. Please contact us first to schedule an appointment.

What are the materials used for the doll ?

The doll has two main parts:

  • Inner skeleton 100% articulated made out of aluminium and high quality plastic. It allows to keep the doll resistant without sacrificing the weight, and also prevents rust. Other lower quality dolls use only heavier metal, which makes the doll heavier and subject to rust.
  • Outside skin is made out of a very high quality silicone. The skin is as realistic as a real woman. Same feeling when you touch, same softness, same pleasant feeling. Also, you will not get skin rash, unlike lower quality dolls.
    We have selected the best silicone available on the market, to get the smoothest sensation and the best resistance.

 Everything is assembled and adjusted by hand.

What is the weight of a doll ?

The weight depends of the doll, but on average the weight is around 66.1 lbs (30kgs). The higher the doll the heavier in general. You can find the exact weight of each doll on its product page. Please note that because all our dolls are handmade, there may be a 5% variation from the indicated weight. X-PRESS and X-CITE dolls are the most lightweight.

I have damaged my doll what can I do ?

Please contact us via our contact form, we will find out together the best solution to your problem.

Do you provide after sale services ?

Yes we do. If you need to repair your doll, please provide us pictures of damaged parts, so we can guide you through the restoration process.

No matter the age of your doll, we will be glad to apply some makeup or do small restorations in our workshop. We only ask you to pay for the shipping fees (sending and receiving)

Do you offer any warranty ?

Yes, all our dolls have a 1 year warranty. This warranty exclude any impact, tears or rift which could be the consequence of a mishandling or a misuse.

Do you provide after sale services ?

Absolutely, don’t hesitate to contact us.

If you need to repair your doll, please provide us photos of damaged part, so we can guide you about the restoration process.

Whatever is the age of your doll, we will be glad to apply some makeup or do small restoration in our workshop. But you will have to pay the shipping fee (sending and receiving)

Do you offer any warranty ?

Yes, all our dolls have a 1 year warranty. This warranty exclude any impact, tears or rift which could be the consequence of a mishandling or a misuse.

How can I contact you ?

Please contact us via our online contact form. We will reply within 24h.

Where is your factory located ?

Our factory is located in France, in the city of Duppigheim (Alsace province).

Are you dolls custom made ?

Our dolls are custom made, except X-PRESS dolls. That is why we can ship X-PRESS dolls 48h after you placed your order.